To Our Loyal Adelaide Customers
It is with heavy hearts we let you know that our Adelaide store will be closing at the end of March, as our lease in Franklin Street comes to an end. Although we have explored many options over the last few months with the hope to continue trading, over the last few years our running costs have increased significantly and we were unable to find a solution in Adelaide that would allow us to continue with our local retail presence. We acknowledge the deep disappointment that may be felt by our loyal customers, and we hope it is understandable that this was a difficult decision for our team, and certainly not one made lightly.
Sign up here to be the first to know about any specials and offers closer to our closure date in Adelaide.
Our Adelaide store has brought us so much joy over the last few years, and although we are closing our retail store, our local customer base will certainly not be forgotten. Our Online Store now has a huge range of fabrics, a user-friendly website experience, dedicated customer service and fast shipping, as well as the capability to service the South Australian region.
We want to take a moment to thank the incredible staff members of our Adelaide store, our manager Tracy and her fantastic team, who have contributed immensely to the store's successes over the last four years. They have been instrumental in nurturing our local following; creatives, sewists, fashion and costume designers who we know will be sad to see our retail store go. We will continue to run the store as normal until Saturday 25th March, at which point our current lease expires.
Thank you again to all the people who have been a part of our Adelaide adventure!
We look forward to seeing you in store until the end of March.
x The Fabric Store Team
FAQ'S — Adelaide Store Closure
Q. What date is the store closing?
A. Our last day of trading will be Saturday 25th March 2023, one week prior to our current lease expiring.
Q. Why are you closing?
Over the last few years our running costs have increased significantly and we were unable to find a solution in Adelaide that would allow us to continue with our local retail presence.
Q. Do you have any closing down specials?
Sign up here to be notified about any closing down specials that will be on offer during the final weeks before Adelaide closes.
Q. What will happen to the fabrics when you leave Adelaide?
All fabrics and supplies stock will be redistributed to our other Australian locations in Melbourne, Brisbane and Sydney.
Q. Where can I shop after the store closes?
We welcome our South Australian sewists to shop our huge range of fabrics online, or via mail order to our other Australian locations in Melbourne, Sydney and Brisbane.
Q. I have a store voucher, how do I use it once the store has closed?
We encourage you to use your vouchers prior to the store closure date. If you have a voucher that has not been used after this date, you may use it via mail order through our stores in Melbourne, Brisbane or Sydney. Alternatively, contact our online team to have your voucher converted to an online store voucher!
Q. I have a loyalty card with space for more stamps on it, how do I use it once the store has closed?
We encourage you to use your loyalty cards up prior to the store closure date. If you have a card that still has space for more stamps, you're welcome to continue using it in our stores in Melbourne, Brisbane or Sydney. Stamps can be issued with mail order purchases to any of our Australian retail stores.
Q. What are the online store shipping charges for orders to Adelaide?
Our Online Store ships orders from New Zealand, and we use DHL for deliveries into Australia. We offer free shipping for all orders over $250 (NZD) and have a Flat Rate charge on all regular sized purchases: $15.00 (NZD) under $250 (NZD). Please see shipping information for online orders here.
Q. How do I contact the store until it closes?
Get in touch with our Adelaide Store Manager Tracy by email via adelaide@thefabricstore.com.au or by phoning +618 8317 20 66.
Adelaide Store Trade Customer Information
If you are currently a Trade Customer with our Adelaide Store, we want to do our best to ensure a smooth transition for your brand and the continuation of our trade relationship. We encourage you to get in touch with our Adelaide Store manager directly, to discuss the best Australian store to shift your trade purchasing to. We have stores in Melbourne, Sydney and Brisbane, and all are able to facilitate swatching, orders and freight for out-of-town trade customers.
Get in touch with our Adelaide Store Manager Tracy to discuss the best move for your brand via email to adelaide@thefabricstore.com.au or by phoning +618 8317 20 66