Would you love to join The Fabric Store team? We have seven retail stores across New Zealand and Australia, and our HQ is located in Auckland, New Zealand. If we have any current openings in our team you'll find them below.

We're always on the lookout for fabric enthusiasts, if you'd like to apply with us, get in touch via the link below!

We are seeking an experienced, commercially minded Ecommerce Manager to join The Fabric Store in a full-time role. This is a senior, hands-on position, responsible for leading our online store, based at our Auckland HQ in New Zealand. Working closely with the General Manager and our small HQ team, you will oversee the performance, growth, and day-to-day operation of the ecommerce channel of our retail brand.

This role suits someone who enjoys both strategic thinking and rolling up their sleeves - balancing data with a creative understanding of textiles and sewing, to deliver a thoughtful, high-quality ecommerce experience that reflects our brand values. If you have been considering relocating to Auckland, we would love to hear from you!

About You:

• Experience in fashion or textiles is essential
• Proven experience managing an ecommerce retail store
• A minimum of 5 years experience working with Shopify, in a multi-store environment
• Strong commercial and analytical skills, with experience meeting sales targets and contributing insights for forecasting
• Deep understanding of customer journey and conversion optimisation techniques
• Confidence working with Shopify supporting platforms, sales channels and apps, including Shopify POS, Gorgias, Flow, Matrixify and Syncio
• Experienced with Shopify and GA4 analytical tools for reporting and data analysis
• Highly organised, with the ability to manage multiple tasks, meet critical deadlines and prioritise effectively
• A proactive problem-solver who can identify opportunities and implement practical improvements
• Strong leadership and communication skills, with experience managing and developing a team
• A technology advocate who enjoys improving systems and workflows
• Calm under pressure and comfortable working in a fast-paced environment
• Detail oriented and confident with repetitive tasks where accuracy and consistency are critical
• Confident working across the Microsoft Office suite, including managing and transforming data in Excel
  

Key Responsibilities:

• Ensure online orders are fulfilled accurately and within set timeframes
• Deliver against ecommerce sales targets
• Ecommerce product creation and copywriting weekly
• POS product creation weekly, inventory management and reporting
• Oversee site performance, usability, security, and overall customer experience
• Use analytical tools to monitor performance, conversion, and customer behaviour, translating insights into action
• Identify opportunities for new market growth and expansion
• Identify areas of underperformance and implement strategies to improve results
• Ensure product data is accurate, timely, and aligned with in-store launches
• Maintain high standards of customer service and resolve escalated enquiries
• Build and maintain strong relationships with ecommerce trade (wholesale) customers
• Lead, motivate, and develop the ecommerce team in line with company values
• Manage recruitment, training, rostering, and performance for the ecommerce team
• Oversee ecommerce stock management, reordering, and inventory accuracy
• Cut, pack, and dispatch ecommerce orders as required, leading by example during busy periods
• Contribute to ecommerce marketing strategy, product selection, and growth initiatives
• Maintain awareness of industry trends and ecommerce competitor landscape
• Prepare regular sales, inventory, and performance reports for senior leadership as required
• Identify and improve internal systems and workflows to increase order accuracy, staff safety, and customer satisfaction

 
If you are an experienced ecommerce leader, and are enthusiastic about fashion and fabrics, we would love to hear from you! You must have a valid New Zealand work visa to apply for this role. Submit your resume and a cover letter outlining your relevant experience and why you are interested in joining The Fabric Store's HQ team via our HR portal here.

We’re constantly on the lookout for retail talent! Whilst we don't have any current positions open, we welcome you to submit your CV and a cover letter if you are interested in working for us in one of our Australia store locations. Please include in your cover letter which location you are interested in registering your interest for.

What we look for: For all of our retail store roles, we look to hire fabric-loving individuals and the ideal candidates will be those able to deliver exceptional customer service. You’ll also have a genuine love for fabric, as well as garment construction knowledge. In our retail positions, you will need to be pro-active in achieving sales targets and be passionate about providing a high level of customer service at all times. Previous retail experience is an advantage, however the ability to work in a team, passion for our product, and the right knowledge/skillset are the most important factors for us when hiring for our retail stores. The successful candidate will have an innate love for beautiful fabrics and will be excited to work in a creative and inspiring environment. This is a great opportunity to join a mindful, fun, and energetic company in the fashion and textile industry.

To Apply: You must have a valid work visa to apply for all roles. For all retail roles, you must be available to work shifts over one weekend day.

Please apply via our HR portal.