We recently changed our minimum cut for online fabric orders to 0.5m, and this change was communicated in our email newsletter. We’ve implemented this 0.5m minimum to ensure that we can best maximise efficiencies in our small online team, and to make sure everyone’s fabrics are processed promptly. If you would like to purchase a cut smaller than 0.5m, the fabric you were looking for may be available in one of our Australian retail stores. Check for store availability in the product page. Our stores have a slightly lower minimum of 20cm, as their cutting process is different, and they can post anywhere within Australia.

No, all online orders placed through
www.thefabricstoreonline.com are processed and dispatched from our Auckland
Headquarters which has a separate selection of stock to the stores. This means
we are unable to transfer the order to stores or offer a collection service for
online orders.

All our stores offer a mail-order service, so if you would
prefer to collect orders in future, it is best to order from your nearest store
directly.

Some fabrics may be available in your local store, contact the store directly if you
would like to enquire. Online Exclusive fabrics are outlined as such in their
product description, and are not available in stores.

No, you do not need to create an account to purchase from
the online store. However, if you create an account you will be able to track
your parcel, view past orders and save details so that forms are pre-filled for
future purchases. By creating an account you will also automatically earn Loyalty Club points.

We have a minimum cut of 0.5m for all fabrics. All orders are measured in increments of 0.10m (3.9") and we will always try our best to supply your fabric in one continuous piece, unless otherwise stated for Remnants. You may notice the quantity stated at checkout and in email communication may differ from the meterage quantity you ordered. As we work in 0.10m units this is reflected in some pages on the website and in some automated emails, e.g. 10 units = 1 metre (39"3/8).

No, once an order has been placed and items have been paid for the order is final and you cannot make any amendments. If you need to contact us regarding an order you have just placed, email support@thefabricstoreonline.com straight away referencing your order number and we will get back to you a.s.a.p.

Sign up to the mailing list and you will be the first to know about new arrivals!

Yes, if you have any questions you can email contact@thefabricstoreonline.com​​​​​​​

The issues may be resolved by clearing the cache on your web browser, there are some
instructions on how to do this for Safari on an iMac here, an iPhone here, and for Google Chrome here. If you are using a browser other than Safari or Google Chrome we do advise switching to these as our website is optimised for them.

If this does not resolve the issue, please provide a screenshot of the problem so we can look into this further for you, you can do this through our online form here.

Fabric widths listed in our Online Store are always the usable width (the width in between the selvedge holes) rather than the full width. We do this so customers can accurately calculate their fabric requirements as sometimes the full width and usable width can differ.

Australia Order Shipping Rates:
Australia Post (Parcel Post Standard): Flat rate $15.00
DHL Express GoGreen+: Flat rate $25.00
Samples: FREE (untracked)

Further details about shipping rates can be found here.

Online orders to Australia are sent via Australia Post (managed through NZ Post) or DHL Express GoGreen+. For the latest delivery updates, please check the relevant courier's tracking and service updates.  here. 

Free shipping on orders over $300 AUD!* Read more about this offer and our shipping rates here.

We aim to cut and dispatch orders within 3-5 working days. If you have placed an order during a promotional period, this dispatch timeframe may increase to 2-3 weeks. Please refer to your order confirmation email during sale time for a more accurate estimate. Please note, once dispatched, the courier is responsible for delivery and all deliveries are contactless unless otherwise requested. If your order is time sensitive please email contact@thefabricstoreonline.com and we will do our best to rush it through. For delivery times see the Shipping page.

For deliveries to New Zealand, NZ Post can deliver to PO Boxes and AusPost is able to deliver to Australian PO Boxes and Parcel Lockers so please select this service if you require delivery to either of these. We find it is best to deliver to a physical address if possible due to the size of our parcels.

For deliveries outside of New Zealand, unfortunately DHL Express do not deliver to Parcel Lockers or PO Boxes. A physical address is required to receive parcels. If no physical address has been supplied for your
shipping address, please note your order will be put on hold until we confirm an alternative address with you.

Store credit is loaded into your customer account and you must be logged in to access this during the checkout process. Once you are at the payment method step of the checkout process, your active store credit balance will show, and you can choose to use this towards your order total. You cannot choose use store credit in part if the order total is the same or more than you store credit, the entire credit will be used for that purchase. If the order total is less than the store credit, you will be able to use the balance on your next purchase.

Store credit has a one year expiry from the day it was issued.

You will be charged in New Zealand dollars (NZD). Our currency conversion tool is for browsing customers ease of understanding only. All payments will be charged in New Zealand dollars as stated at cart and as per our T&Cs.

If the gift voucher has no QR code, and has only a 4-6 digit number in the bottom corner, this cannot be used for online purchases. It can only be redeemed in person, in a physical TFS store.

If the gift card has a QR code on the back, you can use this for online purchases in part or full. You can also use this type of gift card in any of our physical TFS Australian stores.

All Gift Cards issued after 26th June 2026 have a 3 year expiry. Gift Cards issued previous to this date have no expiry.

In store Loyalty cards are exclusive to our bricks and mortar stores and stamps will not be issued for online purchases.

Read about our Online Loyalty Club here.

No, we cannot apply discounts after the order has been placed as our merchant takes payment at time of purchase and discounts are outside the capabilities of our refund system. Please note, the sign up discount is a single use code with no expiry for use on full-priced products only. You are welcome to use on any future full-priced orders.

No, we cannot offer a credit or refund for the price difference in products that have been discounted after purchase. As outlined in
our T&Cs, all sales are final.

From time to time we share the love via promotional checkout codes with friends of The Fabric Store. You may have got your hands on one!
These codes are only valid for our Online Store and cannot be applied to purchases in our physical stores. Please note it is not possible to stack these promotional codes on top of one another, apply them to already discounted products (for example during a storewide sale) or use them in conjunction with any other offer, promotional code or Online Loyalty Club Voucher.

Promotional codes including Online Loyalty Club Voucher codes, sign up discount codes, Student Discount codes, and codes from other companies/events/groups cannot be used in conjunction with any other offer.
This means they cannot be used with other promo codes or applied to already discounted (sale) products. Promo codes cannot be used for shipping charges or Gift Cards. The specific terms of codes will be outlined at time of issue. Promo codes are different to gift cards & credits which are treated as currency.

Each of our stores accept most major credit cards, eftpos and debit cards. You can also use store credit and Gift Cards.

Store credit is loaded into your customer account and you must be added to cart to be able to redeem it at time of purchase. Therefore, please let the staff serving you know that you have a store credit you would like to redeem before paying for your items. You cannot choose to use store credit in part if the order total is the same or more than your store credit, the entire credit will be used for that purchase. If the order total is less than the store credit, you will be able to use the balance on your next purchase.

Store credit has a one year expiry from the day it was issued.

Some fabrics may be available in your local store and online, but the exact stock levels differ. Fabrics that are available online only have a pink Online Only label on the fabric photos, plus a mention in their product descriptions. These fabrics are only able to be purchased online and are not available in stores. If a fabric is also available in stores, it will show store availability in the product page. We recommend always contacting your nearest store directly if you are looking for a specific fabric.

To place a mail order, simply contact your local store via phone or email and the staff will be happy to assist! Please note that our couriers do not deliver mail orders to PO Boxes. A physical address is required to receive parcels.

No, all online orders placed through our online store are processed and dispatched from our Auckland headquarters which has a separate selection of stock to the stores. This means we are unable to transfer the order to stores or offer a collection service for online orders.

If the gift voucher has no QR code, and has only a 4-6 digit number in the bottom corner, this cannot be used for online purchases. It can only be redeemed in person, in a physical TFS store.

If the gift card has a QR code on the back, you can use this for online purchases in part or full. You can also use this type of gift card in any of our physical TFS Australian stores.

If you purchased the Gift Card online, yes, you can use this in store.

In store Loyalty cards are exclusive to our bricks and mortar stores and stamps will not be issued for online purchases.

Read about our Online Loyalty Club here.

We sure do! Check out our fabric care guidelines for useful information on laundering and caring for different fabrics.

Please contact your nearest store for
further information about buying fabrics at wholesale prices.