Our currency converter tool is for browsing purposes only and you will be charged in AUD for all purchases. The converted prices displayed are only an approximate indication of what the products cost in your local currency and may not match the exact value that is deducted from your bank account. Your bank will convert the AUD amount to your local currency and may charge a conversion fee. Converted prices are displayed on the product, collection and cart pages only. You will see your order total in checkout in AUD only as that is the total you will be charged by us.

All online orders are picked, cut, packed and sent from New Zealand. When purchasing from us, VAT will automatically be collected at checkout on all orders under £135 (~$275 AUD). Previously this was collected when your parcel entered the UK.

What does this mean? If your order is over £135 tax and customs duties will be payable when your parcel enters the UK instead. All taxes and duties charges are the sole responsibility of you, the purchaser. DHL will automatically pay money owed on a shipment on behalf of the receiver to Customs and they therefore charge a fee for the money they are lending and also the cost to collect the charge from the customer, this is called an Advance Payment Surcharge. DHL will contact you directly to collect any fees owing, you can read more about the fees here.

The full shipping cost to send your parcel will be added to the value of your goods and used by customs to calculate the duties and taxes payable. If you have not paid for the shipping yourself (free shipping offer), the commercial invoice will state the actual cost of the shipping service that was paid by The Fabric Store. Unfortunately, customs do not accept 0 value shipping and consequently, we must state the cost of shipping, regardless of whether you paid for shipping or not. Therefore, if you chose the "Free Shipping" service, you will still be charged taxes and duties on the shipping service paid by The Fabric Store. Our flat rate shipping charges are subsidised and the actual cost of shipping your parcel is likely higher than the charge you paid at checkout. Sometimes, customs may require the actual cost rather than the flat rate to calculate their fees.

If you require information on the full shipping cost of an order you would like to place, please be in touch with us by email before you purchase, and we will do our best to provide an accurate quote.  Please note we cannot assist you after an order has already been placed and processed.