When purchasing from us in the EU, if your order is under €150 (~$265 AUD), tax will now be automatically collected at checkout (previously this was collected when your parcel entered the EU). If your order is over €150, tax and customs duties will be payable when your parcel enters the EU instead. All taxes and duties charges are the sole responsibility of you, the purchaser. DHL will automatically pay money owed on a shipment on behalf of the receiver to Customs and they therefore charge a fee for the money they are lending and also the cost to collect the charge from the customer, this is called an Advance Payment Surcharge. DHL will contact you directly to collect any fees owing, you can read more about the fees here. For customers ordering within Europe, but outside of the EU, all taxes and duties charges are the sole responsibility of you, the purchaser.

The full shipping cost to send your parcel will be added to the value of your goods and used by customs to calculate the duties and taxes payable. If you have not paid for the shipping yourself (free shipping offer), the commercial invoice will state the actual cost of the shipping service that was paid by The Fabric Store. Unfortunately, customs do not accept 0 value shipping and consequently, we must state the cost of shipping, regardless of whether you paid for shipping or not. Our flat rate shipping charges are subsidised and the actual cost of shipping your parcel is likely higher than the charge you paid at checkout. Sometimes, customs may require the actual cost rather than the flat rate to calculate their fees. 

If you require information on the full shipping cost of an order you would like to place, please be in touch with us by email before you purchase, and we will do our best to provide an accurate quote.